3 Support
In addition to the support you get in the actual lab classes, you can also get support in the ways described below.
3.1 Help desk
Help desks will take place on Thursdays from 12 to 1pm in room A25 in weeks with lab classes. Help desks are run by a demonstrator. You can simply drop in if you have questions and don’t have to make an appointment in advance.
3.2 Moodle forum
Here is a link to the Moodle page for the labs. You can access the module’s forums at the top of the Moodle page. You can post on the General forum at any time. We aim to respond within one working day. Please also use the forum to communicate with each other. If you can answer someone’s question please do so—an answer from a peer can be quicker and more helpful than an answer from a lecturer!
Adding a new topic to a forum is pretty much straightforward: Just click on the forum name and then on “Add a new discussion topic”. If you would like to reply to a post, click on the post and then on “Reply”.
Forum search
What is less intuitive, however, is how to search forums. The forum search is actually quite powerful, but the very useful advanced features are easy to miss. To see the advanced search, you either have to click on “Search forums” before entering a search term:
Alternatively, you can perform a search and then click on “Advanced search…”:
The advanced search options should be pretty much self-explanatory. Note that Moodle automatically truncates. This means that if you enter the search term psycholog, Moodle will find forum posts with the words psychology, psychologist etc.
3.3 Email and Teams chat
Lab classes and the forum are the preferred way to ask questions as many students can benefit from the answers given. However, sometimes you might want to bring personal issues to our attention that are not appropriate for raising in the lab class or posting on the forum. In such cases, please do send us an email, chat with us on Teams or come to our offices. You can find our contact details on the PSGY1001 Moodle page in the section “Contact the lecturers and demonstrators”.
3.4 IT support
If you have any IT problems (e.g., difficulties to install a particular piece of software or to access one of the university’s online services), please contact the university’s Digital and Technology Services.