5  Support

In addition to the support you get in the actual lab classes, you can also get support in the ways described below.

5.1 Help desk

Help desks will take place on Thursdays from 12-1pm in weeks with lab classes. The aim of the help desks is to support your learning of the content of the labs. Please note that they are not a replacement for attending the labs or for reading the HHG. If you come to a help desk, you will be expected to have read the relevant chapters in the HHG.

Help desks are run by a demonstrator. You can simply drop in and don’t have to make an appointment in advance. Please use the table below to find out in which room the help desk will take place in a given week:

Teaching Week Date Room
1 03/10/2024 A27
2 10/10/2024 A20/21
3 17/10/2024 A20/21
4 24/10/2024 A30
5 N/A N/A (Careers week)
6 07/11/2024 A27
7 14/11/2024 A20/21
8 21/11/2024 A27
9 28/11/2024 A20/21
10 05/12/2024 A7
11 12/12/2024 A27

5.2 Moodle forum

Here is a link to the Moodle page for the labs. You can access the module’s forums at the top of the Moodle page. You can post on the General forum at any time. We aim to respond within one working day. Please also use the forum to communicate with each other. If you can answer someone’s question please do so—an answer from a peer can be quicker and more helpful than an answer from a lecturer!

Adding a new topic to a forum is pretty much straightforward: Just click on the forum name and then on “Add a new discussion topic”. If you would like to reply to a post, click on the post and then on “Reply”.

5.3 Email and Teams chat

Lab classes and the forum are the preferred way to ask questions as many students can benefit from the answers given. However, sometimes you might want to bring personal issues to our attention that are not appropriate for raising in the lab class or posting on the forum. In such cases, please do send us an email, chat with us on Teams or come to our offices. You can find our contact details on the PSGY1001 Moodle page in the section “Contact the lecturers and demonstrators”.

5.4 IT support

If you have any IT problems (e.g., difficulties to install a particular piece of software or to access one of the university’s online services), please contact the university’s Digital and Technology Services.